Support instead of licences
Support and pricing
Our software is free and open source under the MIT licence. Support comes as a contract for your fleet: €18 per device per year, all products, response by the next working day.
Support contract
€18 per device per year
Invoiced annually in advance, net. That is €1.50 per device per month.
- Minimum €2,900 per year
- Covers all our products on these devices
- From 5,000 devices we send a quotation
- Twelve-month term, cancellation three months before it ends
What does it cost for your fleet?
€9,000 per year
net · €1.50 per device per month
Devices are the computers or Android devices our software runs on. You tell us the number; we count nothing.
What the contract includes
- Response by the next working day. Service hours Monday to Friday 9:00–17:00 CET/CEST, excluding public holidays in Baden-Württemberg.
- Production incidents first: a workaround, then the fix as a release, and a status every working day until it runs.
- Bugs from contracts go into the next version ahead of everything else.
- Security advisories by e-mail before they are published.
- Before every release: what changes for configuration and operation.
- Current major version and the previous one, twelve months after its successor appears.
- For your administrators: e-mail, call-back and remote session by arrangement. We are two developers; both know every product and stand in for each other.
Test first, then sign.
Pilot: €4,900 flat
- three months
- up to 50 devices
- two days of roll-out assistance by remote session
- support as in the contract, and a report with a quotation at the end
What stays free
A support contract buys time and commitments, not the software. Without a contract you still get:
- the software with source code under the MIT licence, for any number of devices
- releases and installers on GitHub
- the documentation
- GitHub issues, which we read and answer where we can – without commitment or deadline
- security advisories as soon as they are published
Frequently asked questions
Do I need a licence per device?
No. The software is MIT-licensed and runs on any number of devices, without keys and without counting. Only the support price depends on the size of your fleet.
What counts as a device?
Every computer and every Android device that runs an ICT Baden product and that the contract is meant to cover. You tell us the number when ordering and at renewal; we do not check.
We use several products. Several contracts?
No. One contract per fleet covers all our products on these devices, including those you add later.
How long does the contract run, and how do I cancel?
Twelve months, then renewal for another twelve months unless cancelled in writing three months before the end. We adjust the number of devices at renewal, upwards at any time.
What about outside service hours?
Outside Monday to Friday 9:00–17:00 there is no on-call duty. For a roll-out at the weekend or a migration at night we agree assistance by effort in advance.
How do I order?
Tell us the product and the number of devices; we send a quotation with the contract text, usually within two working days. You order by purchase order, and we invoice annually in advance. Supplier questionnaires and non-disclosure agreements are handled as part of the quotation. Your contracting party is ICT Baden GmbH, registered at the Mannheim local court under HRB 706949.
Notes
- Working days are Monday to Friday except public holidays in Baden-Württemberg. A production incident is one where a product fails on several devices in live operation.
- The Windows packages are currently not code-signed; every release comes with SHA-256 checksums. The Android apps are signed.
- All prices are net, plus statutory VAT. Quotations and contracts in German or English.
Contact
Request a quotation
Tell us the product and the number of devices. You will receive a quotation with the contract text, usually within two working days.